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SHIPPING & RETURNS POLICY
So Pretty Pearls ships
internationally and uses Australia Post for all deliveries. Our orders are despatched on Tuesday, Wednesday and Friday so please allow for this time when ordering.
All shipping charges will be shown before finalising your order online, so you will
always know the total being charged. For
Domestic (Australian) orders, packages will be sent by Registered post, and will include additional Insurance charges if the value is over $150. Delivery time is
normally up to five working days. Express Post can be an option
if required, but at the risk of the purchaser if the item is lost in
transit.
For International orders, shipping is by standard Air Mail. The Air Mail charge is calculated according to weight, and value when insurance needs to be applied over the value of AUS$150. International Air Mail delivery
time is typically 7-10 working days.
Returns:
Goods returned within 14 days of receipt, in original condition, can be fully
exchanged for any other item of the same value or for a refund. Freight
charges are the responsibility of the purchaser, unless an error was
made by So Pretty supplying incorrect or defective goods, in which case
So Pretty will pay the freight.
Disclaimer:
So Pretty Pearls will always endeavour to supply pearls as close as
possible to the colours shown here on this website. Please be
aware that Freshwater Pearls are a natural product, and variations will
always occur. If a matching set of items are purchased, Andrea
will always give priority to matching the Freshwater Pearl colour
within that set. If you are truly not happy with your pearls when
you receive them, we can arrange an exchange excluding postal
charges.
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